All Orders are shipped from our TX location. Most orders will arrive in 2-3 business days.
Any request for product return, whether new or defective, must have a "Return Goods Authorization" (RGA number). To obtain an RGA number, please email us at firstname.lastname@example.org or you can request a RGA when you log into your account. You will then need to send the product with a copy of the RGA, with the shipment clearly marked with the RGA numbers on the product. Please note; do not write directly on the packaging as a re-boxing fee will apply.
New returns and defective returns must come on separate requests. These products must be in new saleable condition. New products do not carry penalties, fees or limits provided they are not damaged in product or packaging. Defective returns are defined as product that is defective in materials and/or workmanship. This product is subject to policy stated by the respective factory. We act as an agent for the factory and are held responsible to act in accordance with their policy.
ALL RETURNS OVER 60 DAYS WILL BE SUBJECT TO A 25% RESTOCKING FEE.
Reasons for Refusal:
- Special order parts.
- Replacement components.
- Selected products that are defective but require direct return to the factory.
Damaged Product and/or Packaging
All products returned are assumed to be in new and saleable condition unless the customer Indicates otherwise at the time of submission. Re-boxing fees will be assessed on items received with damaged packaging. This fee may include shipping or other charges levied by the manufacturer. Any product returned in damaged, used or otherwise not in saleable condition may be returned to the customer or credit given at lower value, at the discretion of SpoilerFactory.com.
Unless previously arranged, refused shipments may incur shipping / delivery charges and / or appropriate fees. Please contact us as soon as you are aware of a cancellation or change in your order. This will enable us to stop a shipment before unnecessary shipping charges are incurred.
Shortage Claims / Shipping Errors
Please inspect all shipments carefully upon receipt from the delivery provider (truck, UPS, FEDEX, ETC.). In order to provide the correct parts and or credit due, you must notify a SpoilerFactory.com representative within 2 working days. Any claims of shortage after 2 working days may not be honored.
Goods Damaged During Shipping
Truck freight shipments should always be inspected at the time of delivery with the driver present. Any obvious visible damage should be noted upon signing the bill of lading. After closer visual inspection when unpacking, any claim must be made by the customer to the freight company. UPS shipments; For any lost or damaged shipment, please contact a SpoilerFactory.com. We will process the claim on your behalf.